Corey S. Furlow

+1.678.609.2105

cfurlow@datasinc.net

 

Objective

To obtain a roll as a Senior UC Solutions Architect for designing, implementing, upgrading and or troubleshoot complex VoIP environments.

 

Profile

•           Cisco Certified Internetworking Expert Collaboration Written (CCIE Collab WRITTEN)

•           Cisco Certified Network Professional Collaboration (CCNP Collab)

•           Cisco IP Telephony Design (IPTD)

•           Cisco IP Telephony Specialist (IPTS)

•           Cisco Certified Systems Instructor (CCSI)

•           Cisco Certified Network Associate Voice (CCNA Voice)

•           Cisco Sales Expert (CSEv2)

•           Avaya Switch Administrator

•           Nortel Switch Administrator

•           ETA Advanced Certified Fiber Optic Technician

Employment

 

Data Solution Consultants INC.                 2003- Present

  Data  & Voice Design Architect

 

DataSinc is owned and operated by Corey S. Furlow with 13+ years of overall Cisco Voice over IP experience. All work conducted by DataSinc is project based. Duties include designing, implementing and installations of complex VOIP networks.  From installing the data cabling and the server racks, to interconnection each network device (switch, router, firewall), implementing the VOIP dial-plan configuration, Testing and Handoff with design documentation. Typical deployments include Centralized, Distributed and Clustering over the WAN topologies spanning multiple subnets and scaling to 30+ remote sites connected via MPLS, Frame Relay and M-Ethernet circuits. Deployments also include redundancy within Call Manager Clusters as well as Fallback procedures on the gateways including call preservation as well as endpoint preservation. H323, CUBE (Session Border Controller) or MGCP gateway connect the VOIP network to the PSTN as advanced call routing completes the deployment via Gatekeepers or SIP proxy. Unified Communications Suite is completed with the addition of application servers including Unity, Unity Connections, Cisco Unified Presence Server (CUPS), Cisco Emergency Responder (CER), Cisco Contact Center Express (UCCX) and Cisco Meeting Place Express (MPEX).

 

With 6+ years of Cisco IP Video Surveillance, DataSinc also offers Design, Implementing and installations of IPVS for small to medium companies with deployments ranging from 10 to hundreds of cameras using both the Integrated Service Router (ISR) and Video Surveillance Manager (VSM) platforms using both Cisco and Non-Cisco cameras as well as encoders.

 

Please see Addendum for Detail Project Designs

 

Customers include:

Cisco Advanced Services

AT&T

US Express

City of College Park

DHL

Cox Communication

Atlanta Public School System

City of Atlanta

Intellispring Technologies

Citi Bank

Mead Johnson Nutrition

Orange Business

 

Most current VOIP Design/Implementation included:

•           11.5 Communications Manager Clusters on UCS C240 series servers. (1) Publisher and (8) Subscribers (2) MOH servers (2) TFTP servers

•           Sites connected by Fully Meshed MPLS Cloud

•           Deployment totaled 13,000 (78XX 88XX and 99XX series) endpoints

•           (4) ASR CUBEs in pairs with HA failover to PSTN

•           Full +E164 dial-plan including 8 digit dialing internal with expansion to +E164 digits within a site

•           Inter-system Toll bypass between Cisco IPT and Avaya via SIP SBC

•           (10) VG310 FXS Gateways controlled by SIP supporting T.38 for Faxing with Failover to G711ulaw passthru

•           Least Cost Routing for PSTN access if calls are denied by Call Admission Control

•           Cisco Enterprise Auto Attendant server for automatic calling routing to staff and services

•           (2) 11.5 CUPS servers Clustered

•           (2) 11.0 UCCX servers Clustered – Premium Licensing with 200 agents

•           (2) 11.5 Unity Connections Servers Clustered

•           (2) 10.5 Emergency Responder Servers Clustered with Red Sky ALI database to PSTN

 

 

AT&T              

Sr. Voice Solutions Architect

 

As Solutions Architect, my primary role is to understand the existing network topologies and equipment for LAN/WAN infrastructure including all of it’s surrounding hardware (i.e. router, switches, firewall, servers, etc.) and legacy telephony components (i.e. user data, PSTN connections SIP or H323, advanced call routing via gatekeepers, contact center, etc.). This data gathering is used to Engineer, Design, and implement a fully compliant Cisco UC solution to accommodate current and future requirements for intended domestic and foreign clients.  Develop both high-level and low-level designs for the project and discuss any outstanding or future issues to improve. Once all designs have been approved, Bill of Material are generated based on equipment needed and implementation plan is drafted along with configuration for devices to be deployed.  After devices are configure and are operational on the network UAT  (User Acceptance Testing) will began prior to site going live to test for issue and to insure failure scenarios are working as designed. Site is then turned over to fulfillment teams once location is up and running.

 

UC environments were designed and implemented for

 

IBM – within and outside the United States

US Courts – within the United States (Clearance was needed for this contract.)

 

Technologies that were deployed:

 

•           Cisco 29XX/39XX Series routers with IOS 15.1 or higher

•           Cisco 65XX Catalyst Switches for Core or Backbone switching

•           Cisco 3750 Catalyst POE Switches for access layer switching

•           BGP and OSPF for external and internal IP routing

•           WAN upgraded to MPLS for reliability and QOS preservation

•           Cisco Communication Manager 8.X and 9.X deployed on both MCS and UCS platforms

•           Cisco Unity Connections 8.X and 9.X deployed on both MCS and UCS platforms

•           Cisco Unified Contact Center Express 8.X and 9.X deployed on both MCS and UCS platforms

•           Cisco Emergency Responder 8.X and 9.X deployed on both MCS and UCS platforms for E911 solutions with RedSky

•           Cisco Singlewire Informacast Paging Solutions 8.X

•           Cisco Presence Server 8.X and 9.X deployed on both MCS and UCS platforms

•           PSTN connectivity use was either: PRI E1 ISDN, PRI E1 R2, PRI T1 ISDN or SIP

•           Cisco VG 202, 204 and 224 for analog telephony

•           Cisco Gatekeeper for advanced call routing

•           Complex Auto Attendant solution with Visio diagrams

•           Cisco CUCM server redundancy with SRST failover

•           Cisco Unity Connections server redundancy

•           30,000+ Endpoints both using SCCP, SIP and video capabilities

•           Both hardware and software Media Resources were designed to optimize solutions for redundancy.

•           E164 dial plan implemented to and from PSTN

•           Fault tolerant calling restriction set forth for normal and failover scenarios

•           Advanced scripting for UCCX servers inline with the business needs for the Call Centers

•           Toll-bypass (TEHO) for least cost routing within and outside of local regions.

•           Unified Inbox on Unity Connection with Microsoft Exchange 2007 and 2010

 

 

FastLane                                                                                                                               2004- 2010

 

International Cisco Unified Communications Instructor

 

Certified to Instruct all Cisco CCNA, CCVP and Video related courses (Presence, DMS, IPVS, IPTD, GWGK, IPTT/TUC, QOS, CIPT1 & 2, CVOICE, ICND, CMBA, UCSAE/IUM, and CCVP BOOTCAMP

 

Duties include, Instructing Cisco Unified Communications courses in more than 15 countries developing a vast knowledge of global telephony standards.

 

Teaching network administrators how to:

Implementation of Call Manager 3.X, 4.X, 5.X, 6.X, 7.X , 8.X and Call Manager Express (CME) product lines in both centralized and distributed clusters as well as applications servers such as Unity (3.X, 4.X, 5.X,7.X, and 8.X), Unity Connections (2.X, 6.X, 7.X and 8.X), Unity Express (CUE),  IPCC Express, Implementation of UCCE, Cisco Emergency Responder (CER), Mobility Manager and Meeting Place Express (MPE). Deployments include both traditional H323 and SIP networks connecting to ITSP via Cisco Unified Border Elements/Session Border Controllers, Sip Proxies and Registrar servers.

VOIP instructing provides Network Administrators critical knowledge on installation, configuring, best practices and security of Cisco Unified Call Manager along with interfacing CCM with SIP servers, trunks, gateways and endpoints. I have configured complete lab and production environments using all versions of CUCM and CME, gateways (MGCP, H.323, SIP, SCCP), trunks (ICT, SIP), and gatekeepers. Configuring QOS on both routers and switches for LLQ, CBWFQ, WFQ. Segmenting voice and data via VLANS and introducing trust boundaries out to the Cisco IP phone. Implementation of analog circuits (1FB, Loop-start, E&M), digital circuits (T-1, E-1, PRI, T-1 CAS). Configuration of DSP farms (PVDMv1, PVDMv2) for Hardware Conference bridges, transcoders and MTP’s. Implementation of IP-to-IP gateways Via SIP/H.323 and Gatekeepers for larger networks.

 

 

 

Cingular                                                                                                     2002-2004

Voice/Data Network Engineer

 

Design and Implementation of more than 100 kiosk store migration from legacy telephony to centralized and distributed CUCM and CME deployments

Supervise Remote installs of routers and switches at customer locations

Provide live 24 hr tier 3 support

Troubleshoot CUCM deployments for customer specific concerns

Support migrations of legacy communications equipment to VOIP environments

Various Deployments of SIP Trunks interfacing from Cisco Unified Call Manager to the ISP as well as gateways. Stage and configure Cisco routers and switches for customer related projects including complete configurations and IOS

Build and test lab environments to emulate live PRI, BRI, T-1/E-1, T-3/E-3, and ATM circuits

Responsible for maintenance of all Cisco Lab Equipment

Support and configure Avaya, Nortel Option (11, 61, 81c) and ICS switches

Set-up and configurations of Meridian Mail, Octel and Unity Voice Mail systems.

Installation and configure Cisco wireless 1310, 1200 and 1100 series AP’s

Configure and implementation of MGCP, SIP, H.323, EIGRP, OSPF, BGP technologies.

Configure trunking interfaces with multiple Telephony service providers (ISDN, SIP, and H.323)

 

Taylco INC.                                                                                               2000-2002

Cisco IP Telephony & Avaya PBX Administrator

 

Part of a five person team to design, migrate and implement a VOIP system for APS (Atlanta Public Schools). This project included the installation, configuration, and management of a 4 Call Manager 3.2 Cluster. This cluster was later migrated to CCM 3.3 and later upgraded to 4.02. Assisted in installing IPCC express and Cisco Conference Connection servers. Assisted in the delivery of end user training.

Another project with the Children Hospital of Atlanta, I was part of a 4 person team in a joint venture with Bellsouth to migrate the hospital from a legacy telephony system to a Cisco VOIP solution. We added and upgraded over 20 VG248 to a CCM 3.3 clusters. We toned, labeled and repatched over 400 analog devices and configured them on the VG248. We also helped CHOA techs in configuring Cisco 1200 series wireless access points for QOS to support Cisco’s 7920 wireless handsets.

Complete install of Avaya IP 600 and Defintiy ONE PBX’s

Troubleshooting end-user equipment for groups and access

Configured remote access to customer’s network Via VPN (IPSEC, PPTP, L2TP)

Set-up client mobility features for remote users

Implemented device pool, partitions, and call search paces for CUCM

 

 

 

 

Education

ECPI college of Technology

Certified By Electronic Technician Association (ETA) Advanced Fiber Optic Technician

1998

 

Advanced Telecommunications Services (ATS)

Avaya/Definity Switch Administrator

1999

 

CCIE Collab Written                        CCVP Collab Cert                              IPTS Certification

Since 2008 (recertified 2015)                     Since 2006 (recertified 2015)             Since 2006

 

IPTD Certification                          CCSI Certification                            

Since 2007                        Since 2004

 

CCNA Voice Cert                             CSEv2 Certification

Since 2003 (recertified 2015)                  Since 2004

 

 

Military

United States NAVY, Japan

Third Class Petty Officer

•           Supervised a crew of 10; duties include proper operation of propulsion equipment

•           Earned Various Awards for excellent service

•           Support on board ship telephone system